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Offline Nicholai  
#1 Posted : Monday, 21 January 2019 7:32:33 AM(UTC)
Nicholai

Rank: Fisher Price My First Post

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Groups: Member
Joined: 21/01/2019(UTC)
Posts: 1

Hi,

My pc was built by CL and was working well on delivery 2 months ago, but on my return from holiday, and a several week shutdown I've had issues with the RGB lighting on the 4 corsair LL120 fans that are cooling my 480mm radiator. The fans are still running and I am able to control the lighting on the RAM through corsairs iCUE control software. I suspected that it was an issue with drivers and software so i uninstalled and reinstalled the iCUE software with no luck. The next step was to reinstall windows in case some of the other software that i had installed had cased a clash, but again no luck. I've also pulled and put back in the the RGB pin connectors to ensure that it simply wasn't a bad connection that had caused the problem (with the PC off ofc).

To help I have included a few photos and screenies as outlined below;

basic hardware
https://i.imgur.com/RrPTf4r.png

lighting node photo
https://i.imgur.com/qeHiV2j.png

photo of the PC with the LL120 fans RGB not functioning
https://i.imgur.com/9Z3mgxZ.jpg

Lighting node pro setup in the program (latest software and firmware installed)
https://i.imgur.com/qFW7CfB.png
https://i.imgur.com/Bd2R6Gk.png

software that was running post reinstall (it also didn't work before i installed the corsair link software)
https://i.imgur.com/TrAFgEF.png

Any advice to get the fans functioning correctly again would be appreciated

Thanks
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Offline Cameron - CL  
#2 Posted : Monday, 21 January 2019 10:56:42 AM(UTC)
Cameron - CL

Rank: Admin - CL APPROVED

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Groups: Administration, Member
Joined: 4/02/2017(UTC)
Posts: 21
Location: Auckland

Was thanked: 2 time(s) in 2 post(s)
Hi Nicholai,

Thank you for the thorough information and the photos you have provided. It definitely looks like everything is connected as it should be hardware wise and also, the software settings look to be correct. There is only a couple of things I believe can be the cause of this.

The first is that there appears to be both Corsair Link and Corsair iCUE installed. There could be some sort of conflict here. What I would recommend to do is to uninstall both, restart the system and install the iCUE software only before doing a final restart and see how that goes.

If problems persist, as everything is connected properly, the only other thing I can imagine could be the cause of this is a loose connection somewhere. If you are comfortable with doing this, please turn the system off completely and reseat every single connection involving the Corsair fans. (SATA Power to the hub, RGB connections to the hub, etc.) It is best to completely disconnect them and reconnect them.

If problems persist or you are uncomfortable with doing this, please either bring the system into store or if you are unable to make it in and you have also purchased this online, please submit a Warranty Request for this here: http://www.computerlounge.co.nz/main/support.asp

Regards,
Cameron
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