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Offline Due South Films  
#21 Posted : Monday, 26 November 2018 10:03:40 AM(UTC)
Due South Films

Rank: OC Padawan


Groups: Member
Joined: 20/09/2018(UTC)
Posts: 13
Location: Christchurch

Hi Thomas

I spoke to someone who called me on Tuesday last week. I've had a tight deadline and chest infection so haven't been able to get to this until now.

I checked the provided RAM box which said 32GB then looked at how many sticks were installed. There were four. So I double checked the motherboard manual to check the correct slot config. It seems that when you assembled the workstation you put the first two ram sticks in the wrong slots hence they weren't showing. This is why I asked for a Premium Build assembly so I didn't have to deal with this stuff as a recent migrant to the PC platform. However I got it sorted and now I have 32GB RAM registering on the system.

You had all these check boxes ticked with the supplied build but you hadn't actually checked the system properly. That's a shame. As is the time it took me to sort it. Apart from that the system works well.

Thanks for eventually getting back to me.

Scott Flyger

Due South Films
Offline Thomas - CL  
#22 Posted : Monday, 26 November 2018 3:15:04 PM(UTC)
Thomas - CL

Rank: Admin - CL APPROVED


Groups: Administration, Member
Joined: 26/07/2016(UTC)
Posts: 850
New Zealand
Location: Auckland

Thanks: 1 times
Was thanked: 77 time(s) in 77 post(s)
Afternoon Scott,

I do apologise for the incorrect installation of your RAM and will be bringing this matter up with our build team to make sure our machines are checked more thoroughly going forwards.

2700x@ 4.2Ghz
16GB AorusRGB@ 3200Mhz
860 Evo 500GB, 4TB HHD & 6TB HDD
GTX 1080ti Strix
S340 Elite Hyperbeast
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