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Offline MetalHeader  
#1 Posted : Saturday, 17 February 2018 9:45:04 a.m.(UTC)
MetalHeader

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Greetings.
I've just installed Norton Antivirus 2005 on my new custom PC. Apparently though, I downloaded a virus before I had this software. Norton keeps finding the virus but cannot delete it. I tried the manual process - went to msconfig, safemode, explored out to the infected file and tried to delete it, and no such luck.

How do I get rid of this thing? Norton keeps giving me the message that it exists. It's a 'download.trojan', and it's in:
C:\WINDOWS\SYSTEM32\KE32PC8GNDE.dll
I have no idea how to proceed. Appreciate the help.....

Here's my system info:
Windows XP Home
AMD 64 3000
1 Gig Ram
60 Gig HD
160 Gig HD
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Offline Cameron - CL  
#2 Posted : Thursday, 22 February 2018 11:12:08 a.m.(UTC)
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Hi MetalHeader,

Unfortunately the only real way to get rid of some viruses is by reinstalling the Operating System completely as some viruses reapply the files even after being deleted. They have preventative measures in place so that it is very difficult to remove completely. I would definitely recommend to back up all important files, photos, documents, etc. to a cloud service such as one drive or drop box as soon as possible to ensure they're not lost. Once you have backed up everything and you are happy to reinstall Windows, please do so via the USB creation tool method on Microsoft's website here: https://www.microsoft.co...tware-download/windows10

Regards,
Cameron
thanks 1 user thanked Cameron - CL for this useful post.
rashel70 on 3/10/2018(UTC)
Offline Logic101  
#3 Posted : Thursday, 22 February 2018 5:33:32 p.m.(UTC)
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You could use a Linux Live distro to delete the file as Windows won't be running at all.
You could possibly run a more up to date AV from within the Linux Live distro but it may also break your Windows install so I advise caution or further research before attempting this method.
Offline rashel70  
#4 Posted : Wednesday, 3 October 2018 11:23:40 p.m.(UTC)
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Originally Posted by: Cameron - CL Go to Quoted Post
Hi MetalHeader,

Unfortunately the only real way to get rid of some viruses is by reinstalling the Operating System completely as some viruses reapply the files even after being deleted. They have preventative measures in place so that it is very difficult to remove completely. I would definitely recommend to back up all important files, photos, documents, etc. to a cloud service such as one drive or drop box as soon as possible to ensure they're not lost. Once you have backed up everything and you are happy to reinstall Windows, please do so via the USB creation tool method on Microsoft's website here: https://www.microsoft.co...tware-download/windows10

Regards,
Cameron


Hi Cameron , thanks for your help I did and my problem was resolved

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Offline Thomas - CL  
#5 Posted : Thursday, 4 October 2018 9:49:41 a.m.(UTC)
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Morning Rashel70,


Glad to hear your issue is resolved.
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