Computer Lounge
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
View
Go to last post Go to first unread
Offline Blizz  
#1 Posted : Friday, 25 May 2018 11:38:45 a.m.(UTC)
Blizz

Rank: OC Padawan

Reputation:

Groups: Member
Joined: 3/05/2014(UTC)
Posts: 34
Location: Auckland

Hi Team,

I've had these headsets for only a couple of years with minimal use, but have found that the foam or whatever is in the earbuds has disintegrated, and it seems to be fairly common occurrence. My question is if the pricing for the replacements on your website is the best you can do considering it's nearly 50% of the price of the entire headphones themselves - obviously I'm deciding between fixing the earbuds or replacing them entirely.
It doesn't appear to be great design on the buds for this to happen in the first place and then to charge $50NZD to replace them, knowing full well it will undoubtedly happen again in the future is leaving a bitter taste in my mouth for the brand.

Thanks,
Blizz
Sponsor
Offline Thomas - CL  
#2 Posted : Friday, 25 May 2018 3:55:57 p.m.(UTC)
Thomas - CL

Rank: Admin - CL APPROVED

Reputation:

Groups: Administration, Member
Joined: 26/07/2016(UTC)
Posts: 740
Man
New Zealand
Location: Auckland

Thanks: 1 times
Was thanked: 70 time(s) in 70 post(s)
Afternoon Blizz,

Unfortunately as this pair of headphones was discontinued 3-5 years ago and is no longer sold, production of replacement parts has slowed down a fair bit which unfortunately does make them a bit more expensive.

We will need to double check stock availability for you beforehand though I can drop the price to $39.95

Edited by user Friday, 25 May 2018 3:57:16 p.m.(UTC)  | Reason: Not specified

Offline Blizz  
#3 Posted : Friday, 25 May 2018 4:02:40 p.m.(UTC)
Blizz

Rank: OC Padawan

Reputation:

Groups: Member
Joined: 3/05/2014(UTC)
Posts: 34
Location: Auckland

Originally Posted by: Thomas - CL Go to Quoted Post
Afternoon Blizz,

Unfortunately as this pair of headphones was discontinued 3-5 years ago and is no longer sold, production of replacement parts has slowed down a fair bit which unfortunately does make them a bit more expensive.

We will need to double check stock availability for you beforehand though I can drop the price to $39.95


Thanks, will await your confirmation of stock.
Offline Thomas - CL  
#4 Posted : Saturday, 26 May 2018 12:08:21 p.m.(UTC)
Thomas - CL

Rank: Admin - CL APPROVED

Reputation:

Groups: Administration, Member
Joined: 26/07/2016(UTC)
Posts: 740
Man
New Zealand
Location: Auckland

Thanks: 1 times
Was thanked: 70 time(s) in 70 post(s)
Morning Blizz,


Unfortunately, I have been informed by Sennheiser NZ that they are no longer able to order in these pads and have removed them from our site.


I apologise for any inconvenience caused by this.
Offline Blizz  
#5 Posted : Saturday, 26 May 2018 10:20:22 p.m.(UTC)
Blizz

Rank: OC Padawan

Reputation:

Groups: Member
Joined: 3/05/2014(UTC)
Posts: 34
Location: Auckland

Originally Posted by: Thomas - CL Go to Quoted Post
Morning Blizz,


Unfortunately, I have been informed by Sennheiser NZ that they are no longer able to order in these pads and have removed them from our site.


I apologise for any inconvenience caused by this.


Thanks for the update Thomas - I guess the decision has been made for me then!
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET | YAF.NET © 2003-2018, Yet Another Forum.NET
This page was generated in 0.200 seconds.